Warranty Information
Warranty Terms & Conditions
General Terms:
- Equipment is used and is subject to minor scratches and flaws including by not limited to, sctraches, dents, gouges, thin cracks, and discoloration. LCD panels may have sctratches, spots, gouges or dead pixels.
- PCs and laptops are covereed under a 90 day warranty excluding the battery.
- LANtek makes no guarantee of battery life. Batteries are used and only covered under a 7-day DOA warranty. DOA is defined as completely dead as soon as the laptop is unplugged from the power source.
- When a one year warrranty is purchased, the warranty goes into effect from the original purchase date and not from the end of the 90 day original warranty. This is a warranty extension up to one year.
-Equipment is not accompanied by a manual or drivers, most documentation, manuals, and drivers are available for download from the manufacturer's website.
Repairs:
-Equipment that is in need of repair must be dropped off or shipped to LANtek and it will be worked on in the order it was received.
-Repairs are not performed by appointment, as walk-in, or as you wait, not exceptions.
-Turn around time of repairs will vary based on availability of parts and staff. LANtek makes no guarantee of amount of time necessary for repairs.
-LANtek does not provide loaner or back up equipment during the repair process.
Replacement/Returns:
-This warranty covers parts and labor necessary for the repair of non-functional equipment. Equipment is not repalced under warranty unless deemed unrepairable by LANtek's service department.
-In the event that a unit needs replacement it will be replaced with the same model and configuration when available, or a model with comparable specifications with the unit being replaced.
-Replacement will be made based on the specifications of the original unit and not on original purchase price.
-No questions asked return policy for full refund limited to 7 business days. Equipment must be complete and in working order.
Software:
-The operating system will be restored to the original software when repaired under warranty.
-LANtek is not responsible for any data or software lost during the repair process. It is the user's responsibility to keep a current back-up of all data or software.
-Units do not come with software recovery media.
-PCs and laptops are sold with only the operating system and no other software. Units do not come with Microsoft Office.
Shipping:
-LANtek uses a thrid party carrier for shipping and can in no way be held responsible for damages incurred during shipping or delays in shipping, pickup, or drop off.
-In the event that equipment needs to be shipped to LANtek for repair the customer assuemes all responsibility of shipping charges.
Exclusions:
-Warranties exclude loss or damage caused by accidental or intentional physical damage, spilled liquids, insect infestation, misuese, abuse, or service costs or damage caused by unautorized repair personnel.
-Software issues caused by the user and or thrid party software, utilities, ext. are not covered.
-Equipment with missing or altered serial numbers will not be covered under warrranty.
